How do I get started?
All new clients start with an assessment. Walk-in times are listed below:
Middletown: Monday - Friday | 8:30 a.m. - 2:00 p.m.
Hamilton: Tuesday, Wednesday & Friday | 8:30 a.m. - 2:00 p.m.
Thursday | 8:30 a.m. - 5:00 p.m.
Please bring proof of income, proof of residency, and your insurance card if applicable.
What should I do in case of emergency?
In the event of an emergency, please call 911, or the mobile crises line at
May clients self-refer?
Yes, clients may self-refer by visiting one of our facilities during the walk-in assessment times listed above.
What are your hours?
Monday-Thursday 8:00 a.m. - 9:00 p.m.
Friday 8:00 a.m. - 4:30 p.m.
Saturday 9:30 a.m. - 2:00 p.m.
What is the timeline for treatment?
Treatment time varies based on the individual needs of each client. For some diagnoses, treatment may last for 12-16 sessions, while others may last for a longer period of time. Counselors work with individuals to determine treatment goals and objectives, as well as a more specific guideline for treatment length.
Will a record of my counseling services be kept confidential?
Counseling records are covered by special confidentiality laws including HIPPA and various other state and local laws. There are exceptions to confidentiality, which your therapist can discuss with you. If you need information provided to any other person, you should ask your therapist to have you sign a Release of Information form.
Do you accept Medicaid?
Yes, we accept Medicaid and have staff on site to help individuals should the need to apply for Medicaid.
Can I receive services without Insurance?
Yes. We have contracted with the Butler County Mental Health and Addiction Recovery Services Board. If you are a Butler County resident, you may receive treatment at a reduced rate.